FAQs

How long does it take to receive my order?

Processing begins within 24-48 hours after receiving an order. Orders usually arrive within 2-3 business days after processing. Orders with expedited shipping are process faster and are receive in 1-2 business days.


Why did I receive my nail products but not my t-shirtl?

All apparel is made to order. Processing begins within 3 business days after receiving an order. Orders usually arrive within 10 business days after processing. *Due to COVID-19 processing may be delayed.


If I don’t like or no longer need my item, may I exchange/return?

All sales are final. Due to sanitary reasons, products may not be returned/exchanged.


Can I customize my manicure or pedicure kit?

All kits are premade. Additional items may be added to the kit but not removed.


What are Press & Go Nails?

Press & Go Nails are press on nails that may be applied to the natural nail with nail glue or adhesive sticky tabs.


How long do Press & Go Nails they last?

If the Press & Go Nails are applied with the glue, they can last up to 2 weeks. This depends on how much glue is used and the wear and tear that varies between individuals.

If the Press & Go Nails are applied with sticky tabs, they can last up to 2 days. The gives the option of temporary wear.


How do I know what size nails I wear?

Sizing Kits include a sizing chart and sample nails to try on. Sizes vary amongst the different nail shapes.


Do I need to measure my nail to determine my nail size?

If you have our Sizing Chart, you may compare the measurements listed on the chart to discover your sizes for other shapes.


How are nails measured?

A nail is measured from sidewall to sidewall of the cuticle area to discover the width of the nail bed.


Can I measure my nails and use a chart I found online?

No. Nails are produced by many different companies and are usually sized differently. If you choose to use another sizing chart, the nails may not fir the nail be properly.


How can I measure my nails at home?

Nail beds can be measure with a flexible measuring tape. Paper, tape, string or anything flexible may also be used. Wrap the flexible item around your finger and mark both sidewalls of the nail. Place the item alongside a ruler to determine the width of the nail in millimeters.
Ordering a Sizing Kit would provide better and more accurate sizing.


Can I still order a premade set if my sizes aren’t listed in the description?

Yes. Select the “Customized Set” option in the drop down menu and then select the shape and length desired in the other drop down menus. Be sure to enter your nail sizes for each nail in the comment section at checkout.


Can I order a custom set?

Yes. Order Customized Press & Go Nails and enter your nails sizes in the comment section at checkout. Then send an email to info@LilliansNails.com with the preferred design. If the designed is approved but requires additional products, an invoice may be sent for the adjusted costs. Once full payment is received, your order will be processed.
*Designs may be emailed prior to ordering to verify the set can be made and to receive pricing information


What comes with the Press & Go Nails?

Sticky tabs and instructions on how to apply and remove press on nails are included with a set of Press & Go Nails.
Purchasing a Prep Kit is recommended to ensure proper preparation and application of the nails. It includes a nail file, cuticle pusher, buffer, alcohol wipes, glue, sticky tabs and cuticle oil.


Why doesn't the polish on the Press & Go Nails look like the color shown online in the color chart?

The colors are the same, however, due to lighting and monitor differences, actual colors may vary slightly from what appears online.


Why doesn't the design on the Press & Go Nails look like exactly like the one posted online.

All Press & Go Nails are custom made and painted by hand. No two sets will be identical, however, they will be similar.


Why doesn't the polish on the Press & Go Nails look like the color shown online in the color chart?

The colors are the same, however, due to lighting and monitor differences, actual colors may vary slightly from what appears online.


If the Press & Go Nails do not fit, can they be returned?

No. Due to sanitary reasons, Press & Go Nails cannot be returned. Be sure to order a Sizing Kit and enter your correct sizes on the order.


Are Press & Go Nails reusable?

Yes. After removal the nails, use the buffer to remove and smooth away any residue from underneath the Press & Go Nails. Clean the nails with alcohol and store them in the provided box.
If additional supplies are needed to reapply the nails, Prep Kits are available.